Q. After placing my order with EnviroPromo...what happens? [return to top]
A. First of all...you'll receive a confirmation of your order by email. Your artwork will then be created or reviewed by our graphic artist. A paper or digital rendition (proof) of your artwork will be sent to you for approval. Once you approve the artwork proof...your order will be processed and submitted to the manufacturer for production.
Q. In what format is the artwork to be submitted? [return to top]
A. File formats that are acceptable are; Corel Draw, Adobe Illustrator, Adobe Photoshop...saved as an eps file. All fonts must be converted to curves prior to submission to avoid font problems! If you do not have the proper artwork files or if you're not sure... send the file to EnviroPromo. Our graphic artist may be able to convert the file to the proper format at no charge...our recreate it for a minimal charge!
Q. How long will it take for my order to be completed? [return to top]
A. It depends on what you've ordered...anywhere from a week to three weeks. If you have a certain date that you need your order by...let us know...we may be able "push" your order along! Rush Service on some products is available!
Q. What is a "Production Variance"? [return to top]
A. A production variance is when the manufacturer can not produce the exact quantity that you ordered. The variance is often less than 1%...but can be as high as 10%...it depends on the manufacturer. You will be invoiced for whatever the manufacturer produces and you receive.
Q. What is a "Screen Charge"? [return to top]
A. The "Screen Charge" reflects the cost of making the screen used in screen printing. Some manufacturers charge for the screens...others build that cost into the price of the product!
Q. Why do I have to pay for two screen charges when both of the products that I'm purchasing have the same image? [return to top]
A. The screen for a stadium cup is a different size than the screen used for a t-shirt...each product requires its own screen!
Q. What is a "PMS Match" charge? [return to top]
A. This refers to the Pantone Matching System...and the 1,114 colors identified by number. If you select an imprint color that is not one of the manufacturer's standard imprint colors...the manufacture may have to mix inks to imprint in the color that you have selected (PMS Match). The manufacturer may charge for the PMS Match...which is usually no more than $20.00.
Q. When will EnviroPromo charge against my credit card and will I receive a receipt? [return to top]
A. Your credit card will be charged when the order ships...that is when EnviroPromo is notified by the manufacturer of the production and shipping charges. EnviroPromo will complete the invoice...process your credit card payment and email the "PAID" invoice to you.
Q. If I want to "drop ship" to a number of different locations...is there a charge? [return to top]
A. A "Drop Ship" charge will occur for every "drop ship" location...the charge varies by manufacturer...but it's generally around $5.00 to $8.00.
Q. What if we would like a two color imprint? [return to top]
A. Multi-color imprints are not a problem...Let us know the PMS colors to match.
Q. Samples...what if I'd like a sample of a product on the EnviroPromo site...how would I order one? [return to top]
A. Contact EnviroPromo...we don't charge for samples... however, you may be asked to pay shipping.
